At Secondhand Sistas, we want to make it as easy as possible for payment.
STEP ONE - CONTACT US:
Please e-mail us at secondhandsister@gmail.com with the following details
- Name
- Contact Number
- Shipping Address
- Item names & code number
- Questions, or any other requests for photos
STEP TWO - MAKE PAYMENT:
We will get back to you within 24 hours (in most cases).
Please note: Total amount due includes cost of items + postage fee + other fees
You are to be responsible and will have to pay for all postage fees.
We will also provide you with our banking details and total amount due, in which payment should be made within 48 hours.
E-mail us with successful transaction code.
Within Malaysia:
Online Transfer:
Our bank account is with Maybank.
If you are transferring from another bank account, you are responsible for the Interbank Transfer charges.
Cash Deposit:
If you choose to pay by cash deposit, any outstanding change will be refunded to you when we post your items. Please note that change will only be given for amount up to RM10.
International Customers:
You can pay via Paypal. Please e-mail us at secondhandsister@gmail.com for more information
STEP THREE - POSTAGE:
After payment is made, we will mail out the items to you within the next business day.
Expect delivery of items within 1 to 2 weeks, depending on the type of postage.
Postage rates will be quoted upon receiving confirmation of purchase and mailing address.
Within Malaysia, postage services include Pos Laju, Pos Express and Registered Post.
Internationally, postage services include Registered Post.
STEP FOUR - LOVE YOUR ITEMS:
Your items will arrive, and be loved by you.
If you have any complaints, please e-mail back to us within TWO (2) days with complaint and a photo of the item at your hands. If we do not hear from you, we assume that you're loving it! :)
Please read our T&Cs on mailing and receiving of preloved items, click here.
